It needs to be replaced, he said, at a cost of nearly $70 for the power supply itself and another $25 for labor. Remember, the data cable is simply unplugged.īut PC Doctor's technician told our producer the power supply is shot. PC Doctor charged us $26.75 for a diagnostic check. The shop's lobby and website are adorned with Desoto Times Tribune "Desoto Best Of" awards and testimonials of happy customers - all of which we verified are true. We delivered it to PC Doctor, 7075 Malco Boulevard in Southaven, Mississippi. It's just unplugged.Īgain, we 'reset' our computer, detaching the data cable. Remember, nothing's wrong with the hard drive. "That could be a fault hard drive, which would be at least $110, $120, so I would probably buy another computer, to be honest. "You have a corrupted operating system," he said. The unidentified Geek Squad employee plugged the computer in at the store. Watson examined the computer and confirmed Best Buy's Germantown Parkway Geek Squad did reconnect the cable and nothing else.Īfter resetting the computer to our test mode with the cable detached, we took it to Best Buy's Geek Squad between Hickory Hill and Southwind, 7771 Winchester Road. The technician included the "fix" as part of the $99.99 plus tax diagnostic charge. In fact, Best Buy's Geek Squad on Germantown Parkway held our computer for a week, only to correctly diagnosis the detached data cable and reconnect it. Our computer hadn't even made it to the bench yet. Our undercover producer paid the store a visit.
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